If you have a complaint about the service you have received from us on the Aurora Energy Network, you can access Aurora Energy’s free complaints service by completing the contact form on their website.
If Aurora Energy cannot resolve your complaint, you can contact Utilities Disputes, a free and independent service for resolving complaints about utilities providers.
Utilities Disputes Ltd
PO Box 5875, Lambton Quay Wellington 6145
0800 22 33 40